OUR TRADING TERMS & RETURNS POLICY
- THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms please contact us to discuss.
- INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are trading as Wear’em Out, This Girl is Enough Limited, a company registered in England and Wales. Our company registration number is 10222518 and our registered office is at Cecily Avenue, Braintree, Essex, CM7 2BA.
2.2 How to contact us. You can contact us by writing to us at [email protected]
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
- OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
- OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.3 Use of our products. Our reusable period pads are recommended for regular every day use, although some customers use them during sports and exercise, this is not recommended. We are unable to know if this product is suitable for you and your intended use and we highly recommend immediately ending the use of any product which a user feels is unsuitable for them and/or may be causing discomfort or harm of any kind.
- PROVIDING THE PRODUCTS
5.1 Delivery costs. The costs of delivery will be as displayed to you on our website at checkout.
5.2 When we will provide the products. We will aim to deliver your order to you as soon as reasonably possible and in any event within 48 working days after the day on which we accept your order or we will either contact you with an estimated delivery date or update the website with additional information, or post additional information on our Social Media accounts.
5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you, either directly through email, by posting on our website or Social Media accounts, as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
5.4 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the mail carrier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
5.5 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract.
5.6 When you become responsible for the goods. A product which is goods will be your responsibility from the time we deliver the product to the address you gave us.
5.7 When you own goods. You own a product which is goods once we have received payment in full.
5.8 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, an accurate address. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.9 Liability for Import, Export Taxes, Duties and other Charges and Fees. We are not and cannot be responsible or liable for any Import or Export Taxes, Duties, or Charges and Fees of any kind, in any country, which may be levied on the goods purchased from us. All Import or Export Taxes, Duties, or Charges and Fees of any kind are the sole responsibility of the customer.
- OUR RETURNS POLICY
How long do I have to change my mind? You can change your mind from the day after you place your order, until 14 days from when you (or someone you nominate) receives the goods.
Tell us you want to return a product.
As our products are intimate products, for hygiene purposes we are unable to accept returns of products that have been used in any way.
Please let us know if you want to return goods by doing one of the following:
(a) Email. Email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Returning products. You will be provided with the appropriate Return Address.
We will pay the costs of return:
(a) if the products are faulty;
(b) if you are returning products because we have told you of an upcoming material change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.
How we will refund you.
We will refund you the price you paid for the products including delivery costs (if applicable above), by the method you used for payment in line with the timeframe detailed below. However, we may make deductions from the price, as described below.
Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must repay us an appropriate amount.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
When your refund will be made.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
(a) your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
(b) In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
Please note: We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- OUR RIGHTS TO END THE CONTRACT
7.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
(a) you do not make any payment to us when it is due; or
(b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, an accurate address; or
(c) you do not, within a reasonable time, allow us to deliver the products to you.
7.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 7.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable delivery costs.
- IF THERE IS A PROBLEM WITH THE PRODUCT
8.1 How to tell us about problems. If you have any questions or complaints about the product, please write to us at [email protected]
8.2 Use of the products. Due to the individual nature of users physical characteristics, choice of underwear, choice of activity undertaken and time period of use, and many other factors. We shall not be responsible for any harm caused by the improper use of the products or any negative consequences experienced unless such harm or negative consequences are caused by our negligence. When you purchase products, you should ensure that they are suitable for you and that you use them in accordance with the instructions provided on our website. We highly recommend ending the use of any product which a user feels is unsuitable for them and may be causing discomfort or harm of any kind.
8.2 Use of the products. Due to the individual nature of users’ physical characteristics, choice of underwear, choice of activity undertaken and time period of use, and many other factors we cannot recommend whether or not our products will be suitable for you. We shall not be responsible for any harm caused by the improper use of the products or any negative consequences experienced unless such harm or negative consequences are caused by our negligence. When you purchase our products, you should ensure that they are suitable for you and that you use them in accordance with the instructions provided on our website. We highly recommend immediately ending the use of any product which a user feels is unsuitable for them and may be causing discomfort or harm of any kind.
- PRICE AND PAYMENT
9.1 Where to find the price for the product. The price of the product (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see below for what happens if we discover an error in the price of the product you order.
9.2 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
- OTHER IMPORTANT TERMS
10.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
10.2 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.3 These terms are governed by English law and English courts have exclusive jurisdiction.